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Q. MyCharleston is prompting me to set a new password, but I get an error message when I try to change it.

Answered By: Gretchen Scronce

Last Updated: Aug 02, 2019 Views: 99

MyCharleston requires you to change your password every 180 days. If you are using a password that it has stored in its password history list, it will give a “password change failed” message. Try to login again, and enter a password that you know you have never used before.

If you are still having problems, call the IT Service Desk at 843-953-3375 for password assistance.