Q. I changed my MyPortal password, and now my laptop won't connect to the wireless network.

When you change your MyPortal password, this also changes the password required to access the wireless network (eduroam) on campus.

For Macs:

In order to reset the password on a Mac laptop, follow these instructions:

1. Click on the wifi symbol in the top menu bar and choose Open Network Preferences.
2. Select Wifi on the left, and click on Advanced to see a list of wifi networks you've connected to before.
3. Find eduroam in the list. Click on eduroam, then click on the minus sign at the bottom of the list.
4. This "forgets" the eduroam network, so you can reconnect and put in your credentials again.
5. Reconnect to eduroam now, using your CofC email address as the username, and your MyPortal password. 

For PCs:

In order to reset the password on a PC laptop, follow these instructions:

1. When your computer tries to connect using the old password and fails, it should prompt you with a balloon that says, “Enter additional information.”  
2. When you click on it, you should see a box pop up with your username (grayed out) and password (dots, already highlighted).  
3. Just delete the old password, and type your new MyPortal password in its place.  
4. Click OK, and you should be reconnected within a few seconds.

If you have trouble at any point, bring your laptop to the Access & Instruction Desk in Addlestone Library or contact the IT Service Desk.